AAA Takes Road Service Online Allowing Members to Request Help with Vehicles via Internet

    ORLANDO, Fla.--Feb. 19, 2003--Help from the most trusted name in road service is now just a mouse click away for members of select AAA clubs in the United States, as well as several Canadian Automobile Association clubs.
    With approximately 35 percent of requests for road service originating from the homes or offices of AAA and Canadian Automobile Association members, the nearly 46 million-member association is leveraging the power of the Internet to make road service even more accessible via personal computers.
    By logging onto AAA's web address, http://www.aaa.com, members are quickly routed to their local club site where they can access a variety of services. Using special road service prompts and screens, members are then guided through the online road service request process. AAA is the first road service provider to offer this service via the Internet.
    Using AAA Road Service Online saves time for members since their online road service request is able to bypass sometimes busy telephone operators, and it creates efficiency for AAA's road service call centers by reducing the number of telephone calls they receive.
    Responding to more than 28 million requests for road service each year, AAA has been an innovator in using technology to increase road service quality. The association was the first to use radio-dispatched tow trucks following World War II and an early adopter of terminals that could receive analog, and then digital road service call information in the cab of tow vehicles.
    "AAA member reaction to the new service has been overwhelmingly positive," said Marshall L. Doney, vice president of AAA Automotive. "Reasons for using the Internet rather than a telephone to contact AAA include a preference for sending specific written information on the type of service needed and the vehicle's location, the ability to send this information directly to AAA's dispatchers, and the receipt of an e-mail message confirming the call has been processed along with an estimated arrival time for the tow truck."
    As North America's largest motoring and leisure travel organization, AAA provides its 45 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax paying AAA has been a leader and advocate for the safety and security of all travelers.

    02/03/11
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             AAA / CAA clubs currently providing access to
                Road Service Online via their web sites

	   1. AAA Akron Auto Club
	   2. AAA Alabama
	   3. AAA Arizona
	   4. Auto Club of Southern California
	   5. AAA Auto Club South
	   6. AAA Berkshire County
	   7. AAA Carolinas
	   8. AAA Chicago Motor Club
	   9. AAA Columbiana County
	   10. AAA East Central
	   11. Findlay Automobile Club
	   12. AAA Hoosier Motor Club
	   13. AAA Hudson Valley
	   14. AAA Kansas
	   15. AAA Lancaster County
	   16. AAA Miami Valley
	   17. AAA Michigan
	   18. AAA Mid-Atlantic
	   19. AAA Minneapolis
	   20. AAA Minnesota-Iowa
	   21. AAA Missouri
	   22. AAA MountainWest
	   23. AAA Nebraska
	   24. AAA New Jersey Automobile Club
	   25. AAA Northern New England
	   26. AAA North Penn.
	   27. AAA Northampton County
	   28. AAA Northwest Ohio
	   29. AAA Ohio Auto Club
	   30. AAA Ohio Motorists Assoc.
	   31. AAA Oregon-Idaho
	   32. AAA South Jersey
	   33. AAA Southern New England
	   34. AAA Southern Pennsylvania
	   35. AAA Utica & Central New York
	   36. AAA Western & Central New York
	   37. CAA Central Ontario
	   38. CAA Mid-Western Ontario

    AAA news releases are available from http://www.aaa.com/news